Privacy Policy

1. Who we are

Lana Lazar, marketinške storitve s.p., registered at Triglavska cesta 29, Radovljica, Slovenia. Matična številka: 9219021000. Contact: info@elevatesocial.agency.

2. What personal data we collect

Information you give us: name, email address, phone number, business name, and any details you provide when you contact us, book a call, or become a client.

Information collected automatically: IP address, browser and device type, pages viewed, referring URLs, and interactions with our site, collected via cookies and similar technologies (see section 5).

Marketing and advertising data: when you interact with our ads or website, tools such as the Meta (Facebook) Pixel may collect data about your activity to measure and improve advertising.

3. How we use your data

• To respond to enquiries and provide our services.
• To operate, secure, and improve our website.
• To measure and optimise our marketing and advertising.
• To send information you have requested or, where permitted, relevant updates (you can opt out at any time).
• To comply with legal obligations.

We do not make automated decisions that produce legal effects or similarly significantly affect you. We do use advertising tools that group people by interests and behaviour to show relevant ads.

4. Legal bases for processing (GDPR)

Where the GDPR applies, we rely on: your consent (e.g. non-essential cookies, marketing); performance of a contract (to deliver services you request); our legitimate interests (to run and improve our business, provided these do not override your rights); and legal obligation.

5. Cookies and tracking technologies

We use cookies and similar technologies to run the site, understand usage, and support advertising. This includes analytics tools such as Google Analytics and Microsoft Clarity, and the Meta (Facebook) Pixel. Non-essential cookies are only set with your consent, which you can manage or withdraw at any time via our cookie banner or your browser settings.

6. Sharing your data

We do not sell your personal data. We share it only with service providers who help us operate, listed below. These providers act as our processors or, where they determine their own purposes, as independent controllers under their own policies.

7. International transfers

Some providers are located outside your country, including outside the European Economic Area. Meta, Google, Microsoft, Stripe and Vercel are based in the United States. Where personal data is transferred internationally, we rely on appropriate safeguards such as European Commission adequacy decisions or Standard Contractual Clauses.

8. Data retention

We keep personal data only as long as necessary for the purposes above or as required by law. Enquiry data is typically retained for 12 months; client records are retained for the duration of our engagement and for 10 years afterwards to meet legal and accounting requirements. Website analytics and session recordings are kept for up to 12 months.

9. Your rights

Depending on your location, you may have the right to access, correct, delete, or port your data; to object to or restrict processing; and to withdraw consent. To exercise any right, email info@elevatesocial.agency. You also have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec), or, if you are elsewhere in the EU, your local data protection authority.

10. Security

We use appropriate technical and organisational measures to protect personal data. No method of transmission or storage is completely secure, but we work to protect your information and review our measures regularly.

11. Children

Our website and services are not directed to individuals under 16, and we do not knowingly collect their data.

12. Changes to this policy

We may update this policy from time to time. The “last updated” date shows the latest version, and material changes will be highlighted on this page.

13. Contact

Questions about this policy or your data: Lana Lazar, marketinške storitve s.p., info@elevatesocial.agency, Triglavska cesta 29, Radovljica, Slovenia.